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Oversaw strategic roadmap and managed a diverse product portfolio, including the flagship product. Led and directly managed 4 product managers, aligning product strategy and growth with business objectives through cross-functional collaboration with sales, engineering, leadership, go-to-market, and product marketing teams. Responsibilities / Accomplishments ● Drove strategic direction of a diverse product portfolio across emergency response, workforce development, and grants & scholarships, contributing to over 85% of company revenue. Achieved 35% YoY revenue growth. ● Revamped product development processes and led a 4-member product management team, significantly enhancing cross-functional collaboration and stakeholder communication. Achieved a 45% reduction in project lead times, doubled productivity, and improved time-to-market for new features. ● Identified user pain points by conducting quantitative and qualitative research, implemented Classification Machine-Learning solutions to automate claim approval processes, reducing monthly costs by $150K and increasing accuracy by 90%. ● Launched multi-tenant ESA platform, allocating $500M to 1M+ students, supporting state educational objectives. ● Reorganized a 30-member engineering team into 3 agile units, resulting in a 45% increase in development velocity and a 30% increase in product release frequency, enhancing engineering collaboration and efficiency.

Led strategic direction and growth of a 5-product portfolio, including company's flagship, generating $350M+ ARR. Focused on AI/ML innovation, identified business opportunities, led product discovery, and managed a team of 2 product managers. Responsibilities / Accomplishments ● Managed core digital product suite, increasing market share by 15 percentage points in less than 2 years and MoM growth of filtering products by 950% through device-agnostic innovations. ● Enhanced flagship product's NPS from 12 to 71, exceeding EdTech average by 491%. ● Spearheaded AI/ML product innovations, driving market share and increasing customer satisfaction. ● Led product strategy, roadmap development, and cross-functional collaboration, coaching a team of product managers. ● Conducted quantitative and qualitative customer research, hundreds of customer interviews, and user tests quarterly. Direct involvement in design resulted in a significant lead over competitors in top purchasing criteria. ● Developed performance dashboards, a 10-factor scoring rubric and market sizing tools for project prioritization.

Managing company’s flagship product. Responsibilities / Accomplishments ● Managed flagship product, leading to 110% revenue increase and 35% YoY customer satisfaction growth. ● Identified new product opportunities through market gap analysis, leading user research and MVP validation. Successfully launched 3 new products, winning 2 "Best of Show" awards at ISTE. ● Spearheaded Agile product development process, reducing lead time by 60% and enhancing product delivery. ● Conducted financial modeling and data analysis to inform strategy, launching a behavioral analysis platform that raised NPS to 75. ● Championed user-centered approach in product strategy, aligning launches with market needs and business objectives through continuous feedback and collaboration, ensuring portfolio’s success and market fit.

Directed team of technical professionals and product managers to innovate and elevate customer experiences, significantly enhancing product offerings and achieving unprecedented growth in global markets. Responsibilities / Accomplishments ● Drove 215% revenue boost by expanding markets and launching new products. ● Identified opportunities through market research, improving customer solutions. ● Led cross-functional, global teams, serving clients in 30+ countries. ● Enhanced team efficiency and cut project times by 70% using Agile methodologies.

● Directed design, development, and launch of a digital catalog framework. ● Successfully delivered new products for hospitality and retail. ● Led cross-functional and global teams.