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Built product roadmaps, introduced user acceptance testing protocols and planned achievable release schedules. Collaborated with distributed UX Team, System Admin Teams, New UI teams, Audit Teams, QA teams. Performed SQL data analysis to make data-driven decisions. Managed projects involving API development and integration. Led the integration of ChatGPT for automated invoice parsing, achieving a 95% success rate in parsing accuracy and reducing manual reviews by 30%. Spearheaded user research and discovery phases, conducting interviews to understand customer needs and shape go-to-market strategies. Established and tracked metrics to evaluate the effectiveness and impact of newly developed features, latest product had 90% adoption within first 2 weeks, resulting in deprecation of 2 tools. Built standard for BRD’s and TRD’s, produced technical documentation, and user education courses via company LMS.

Led diverse technical projects to enhance deployment processes and operational efficiency, attaining an 85% on-time completion rate. Streamlined project workflows by cutting setup and deployment times for key products by 50% to boost installation efficiency. Aligned product capabilities with industry standards and customer needs through collaboration with engineering, operations, and cross-functional teams to improve usability and customer satisfaction.

Contract Negotiations: Worked with local governments to negotiate three different multi-million dollar contracts for tax easements. Vendor Negotiations: Identified and negotiated contracts with Vendors for production start.