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In this role, I lead the product strategy and execution for Appen’s AI and machine learning platform, working closely with C-level executives to transform our product infrastructure from a non-scalable legacy system into a future-proof, flexible platform. This transformation supports $400M in annual revenue and empowers cutting-edge AI initiatives for clients like Google, Meta, and Nvidia. I manage a global team in the US and APAC of 30+ product managers and UX designers, fostering a culture of innovation, accountability, and collaboration. My focus on product-led growth (PLG) has driven significant operational efficiencies, including a 93% reduction in team size through automation, while enhancing worker satisfaction and engagement. I emphasize aligning product roadmaps with long-term business goals to maximize value for both the company and its clients.

At Excella, I led the modernization of federal platforms such as USCIS, USAJOBS, and the Census Bureau, transforming legacy systems into scalable, cloud-based solutions supporting hundreds of thousands of users. I drove cross-functional collaboration across multiple federal agencies, aligning product strategies with agency objectives and business needs. By adopting a product-led growth approach, I increased Excella’s consulting business by $2M annually and significantly improved platform scalability and user satisfaction. I also played a pivotal role in creating a community of practice that upskilled both Excella teams and federal employees in product and UX disciplines. My leadership extended beyond execution to driving impactful contract renewals, including a $45.5M extension with USCIS based on the success of the platform transformation.

At Exeter, I led a comprehensive agile transformation for the Department of Veterans Affairs, improving project delivery efficiency by 30%. My role focused on implementing agile methodologies across teams while coaching and mentoring VA program executives to align their strategies with agile principles. I fostered collaboration across departments, driving cultural change and optimizing project transparency and communication. By establishing key performance indicators (KPIs) to measure success, I ensured that agile practices were deeply embedded across the organization, resulting in faster delivery and greater alignment with business goals. My leadership here demonstrated my ability to drive strategic transformation in large, complex organizations.

In this role, I led strategic sales initiatives that consistently surpassed sales quotas by 241%, ranking as the #2 sales executive in the Mid-Atlantic region. I focused on building long-term relationships with key defense contractors and federal clients, which contributed to a 15% increase in regional market share. Through a consultative approach, I delivered tailored vertical transportation solutions that aligned with client needs and capital planning strategies. My work not only secured key contracts, such as a $200,000 elevator project with a defense client, but also drove a 20% increase in annual sales through proactive business development and client engagement.

At InforMed, I led the development and launch of a new healthcare product that generated over $1M in revenue within the first 6 months and gained 175 new clients. I managed a team of 6 product managers, ensuring alignment between product strategy and business objectives. My work included developing a risk stratification model to help health plans identify high-cost individuals, improving clinical and financial outcomes for clients. I collaborated closely with the VP of Sales and CEO on pricing strategies, negotiating contracts with major healthcare systems. Additionally, I worked with the CTO and engineering teams to ensure seamless product delivery, leveraging client data studies to drive client acquisition and revenue growth.