M************r

I’m a dedicated and strategic Product Manager with a passion for empowering teams, solving complex operational challenges, and creating innovative, customer-centric solutions. With extensive experience in the auto loan and refinancing sector, I bring a deep understanding of loan servicing, CRM implementation, and process optimization. I thrive in environments where cross-functional collaboration is key and am driven by a commitment to streamline workflows, improve user experiences, and scale operations sustainably.

My previous roles have honed my expertise in both operational and technical capacities. I single-handedly built a CRM solution that scaled our operations tenfold, maintained a 0% turnover rate for two years by fostering a high-performing team culture, and led transformative projects that resulted in increased client acquisition and satisfaction. My strategic approach focuses on aligning product and operational goals with the company’s vision while creating empowering, collaborative environments.

Currently, I am excited to bring my unique blend of hands-on sales experience, cross-functional leadership, and technical proficiency to a product management role that values strategic impact and customer experience. I am particularly interested in roles that allow me to leverage my strengths in CRM system optimization, product scaling, and people-first leadership.