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I am an accomplished product manager with over 12 years of experience leading cross-functional teams in AI/ML-based product development, strategic planning, and process automation. My expertise lies in driving product vision, crafting detailed roadmaps, and managing stakeholders with agility and precision. Passionate about leveraging cutting-edge technology, I excel in enhancing user experiences and driving substantial business growth.

Throughout my career, I have successfully led various high-impact projects across renowned organizations such as Coupang, Amazon, Porter.in, Vyoma Media, and Hector Beverages. My key achievements include:

• Launched Probabilistic, Keyword, and GenAI-based Product Defect Detection tool with 95% recall and 40% precision.
• Developed an interactive workflow tool, ensuring 94% consultation compliance and enhancing customer service efficiency.
• Automated $35B in global transportation payments, designed an ML-based audit group capability, and boosted auto-payment by $800M.
• Created a self-serve experience for transportation vendors, avoiding $70M in overpayments, and developed a duplicate detection capability to prevent $60M in overpayments.
• Reduced over 300K annual customer contacts by improving refund processes and boosted revenue by $25.3M with personalized recommendations in return-related emails.
• Reduced 95% of Customer Care calls, accelerated partner payout cycles, and built a new product line contributing 10% to overall revenue within 3 years.
• Drove competitive differentiation with innovative DOOH solutions, revamped engineering and client servicing processes, and led data-driven decision-making initiatives.