
S**************a
About Candidate
I am an accomplished product manager with over 12 years of experience leading cross-functional teams in AI/ML-based product development, strategic planning, and process automation. My expertise lies in driving product vision, crafting detailed roadmaps, and managing stakeholders with agility and precision. Passionate about leveraging cutting-edge technology, I excel in enhancing user experiences and driving substantial business growth.
Throughout my career, I have successfully led various high-impact projects across renowned organizations such as Coupang, Amazon, Porter.in, Vyoma Media, and Hector Beverages. My key achievements include:
- Launched Probabilistic, Keyword, and GenAI-based Product Defect Detection tool with 95% recall and 40% precision.
- Developed an interactive workflow tool, ensuring 94% consultation compliance and enhancing customer service efficiency.
- Automated $35B in global transportation payments, designed an ML-based audit group capability, and boosted auto-payment by $800M.
- Created a self-serve experience for transportation vendors, avoiding $70M in overpayments, and developed a duplicate detection capability to prevent $60M in overpayments.
- Reduced over 300K annual customer contacts by improving refund processes and boosted revenue by $25.3M with personalized recommendations in return-related emails.
- Reduced 95% of Customer Care calls, accelerated partner payout cycles, and built a new product line contributing 10% to overall revenue within 3 years.
- Drove competitive differentiation with innovative DOOH solutions, revamped engineering and client servicing processes, and led data-driven decision-making initiatives.