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About Candidate
I’ve always loved solving problems, which is why I am a Product Manager and I’ve been in the industry for seven years. In my career, I have oversaw many complex platforms and countless stakeholder relationships that have allowed me to lead cross-functional teams to develop solutions that have become multi million dollar initiatives. I am interested in meeting an organisation’s internal and external customer demands while maximizing profits and operational efficiency. I apply data-driven and Agile Development to test a business problem and provide solutions which have enabled me to double user engagement and cut development costs by 20% in previous roles. My professional objective as a Product Manager is to become a key player in building disruptive products that solve real business problems.
Location
Education
My undergraduate history degree in science and technology trained me to think critically. Knowing what works and didn’t work in the past enables me to better identify trends and user requirements so that I can develop products that solve problems and take advantage of technologies.
I earned a Master of Public Administration with a focus in financial analysis, which has helped me make data-driven choices, manage budgets and determine the viability of projects. This experience gives me the ability to properly focus on product and coordinate efforts across the business in order to efficiently spend resources and maximize ROI.
Work & Experience
• Led the creation and execution of the AI/ML product strategy and roadmap for a RAM system managing over 300,000 customer buying relationships on Google Cloud Platform’s SaaS to ensure scalability; ensured backlog maintenance as product owner • Identified competitive advantage and launched scalable generative AI system to automate onboarding, increasing registrations by 80% and sales by $500K • Increased revenue by $8M annually by collaborating with data scientists and engineering teams in diagnosing root cause of customer purchasing bug by analyzing error logs and creating automated workflow fixes • Analyzed big data to identify geographical budget requirements; spearheaded cross-functional team implementation of universal account access mobile fleet, increasing annual profit by $30M • Achieved 80,000 adoption for new feature within first month of launch for mobile fleet • Improved average page load time from 10 seconds to 0.8 seconds, resulting in 25% increase in user engagement
• Built business cases for predictive AI analytics system to accurately forecast demand and minimize stock outs after conducting field studies to identify the root cause of 20% inventory shortages, saving $5.5M in costs through maintaining backlog health and prioritization framework • Increased customer loyalty and revenue by $3.2M by examining data trends to understand customer retention and churn and creating centralized CRM to enable high-value business initiative of personalized communications • Created Dealer Management System (DMS) to optimize part delivery and inventory management using middle-mile logistics principles; reduced manual work 15%, improved order processing speed 10%, and saved $150K in annual costs • Increased Net Promoter Score (NPS) from 30 to 65 through targeted product improvements and customer feedback integration • Launched used parts marketplace connecting dealers (0-1); increased parts reusability 20% and reduced new part costs $400K
• Collaborated with the leadership team to develop an NLP system leveraging predictive and generative AI to automate telematics maintenance needs for drivers, improving customer satisfaction scores from 7.5 to 9.2 out of 10 by addressing key pain points • Grew monthly active users of roadside service for autonomous vehicles from 50,000 to 200,000 in one year through strategic product enhancements • Identified $50M risk, conducted cost-benefit analysis for required fixes; led data integration fixes and Improved app store rating from 3.2 to 4.8 stars through systematic bug fixes and user-requested features • Uncovered that 30% of customers were not applying for warranties, calculated potential ROI and led integration of product delivery with third-party APIs to provide real-time dealership updates, adding $200K to annual profit • Successfully led a high-performing team using a player (60%)/coach (40%) leadership model, conducting regular performance evaluations to foster growth while driving innovation that resulted in the launch of five new product features and a significant reduction in development cycle time by three weeks
• Conducted market analysis and developed proprietary competitive intelligence platform using social media APIs, translating business needs into technical requirements, enabling client to increase annual recurring revenue (ARR) $500K (0-1) • Improved product positioning and expanded competitive intelligence platform by building automated reporting and custom user insights, leveraging APIs from market research firms to increase ARR by $200K (n-2)
• Automated procurement processes product lifecycle by identifying core inefficiencies and implementing Federal Procurement Data System (FPDS) capabilities, reducing manual tasks by 50% and saving $20M annually