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Experienced Product Manager with 10+ years of expertise in new product development and SaaS support, transitioning from Day Trading to resume driving product management initiatives, leveraging abilities in root-cause analysis, corrective actions, and optimizing customer onboarding processes. Skilled in strategic program development, cross-functional collaboration, and roadmap execution for SaaS solutions.

Product Manager | Manufacturing

tomsknight@outlook.com

Played a pivotal role in supporting new product launches by developing comprehensive, multi-lingual product documentation tailored for a global audience. Significant contributions included the creation of product specifications, marketing and sales materials, and product training programs, ensuring broad accessibility and adoption across diverse markets.

Engaged with customers worldwide, providing product training and collecting feedback to inspire the development of new features and products. Utilized insights from customer interactions and emerging technologies to enrich product functionality. Facilitated close collaboration between stakeholders by crafting user stories, enabling seamless integration of innovations into software development processes.

Enhanced product integrity through the development and execution of rigorous testing protocols, ensuring seamless new product launches. Demonstrated proficiency in detecting and addressing product failures by identifying trends, conducting thorough root-cause analyses, and implementing effective corrective measures. Adept at communication and problem-solving, committed to delivering impactful outcomes for organizational success.

CORE STRENGTHS:

• Product Management
• Roadmap Planning
• Product Lifecycle Management
• Product Launch
• New Customer Onboarding
• Project Management
• Agile Methodology
• Cross-Functional Collaboration
• User Experience (UX)
• Stakeholder Management
• Communication Skills
• Problem-solving Skills

ACCOMPLISHMENTS:

– Identified and resolved quality issues, reducing defect rate from over 10% to less than 0.1%, restoring customer confidence.
– Drove sales growth from $0 to over $1.5 million annually in 4 years through product innovation and responsive customer service.
– Optimized customer onboarding process, slashing average setup time from 30 hours to just 8 hours per client.

Please contact me at (630) 379-9042 with any product management or development opportunities.