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About Candidate
I’m a results-driven Product Manager with extensive experience in the media software industry. My specialties include product strategy, QA testing, bug triage, configuration, and troubleshooting. I pride myself on being a dedicated leader, known for my meticulous attention to detail and problem-solving skills. I’m technically proficient, communicate clearly, and possess strong organizational skills. I’m passionate about efficiently managing workflows to ensure seamless operations and optimize performance, as well as contributing to a user-friendly, innovative and bug-free product.
Expertise:
• Agile team Product Owner
• Azure DevOps Features, User Stories and Bugs, with detailed Use Cases, Acceptance Criteria, Test Cases and Release Notes.
• Bug Triage
• QA Testing
• Xytech Platform SME
• Product Marketing Videos
• Documentation
Measurable results:
• Product Owner of two separate agile teams, made up of three developers, and a lead developer, where I performed most of the required QA due to lack of proper resources.
• As Product Owner of a Rapid Response team that was able to resolve 50% of customer-reported software bugs without coding, I was able to resolve 25-30% of customer-reported bugs without engineering input.
• Resolved 5-10 internal support calls per day (and many more email product questions), often saving Technical Support and Development time.
• Completed 90-100% of personal goals.
• Set company record amount of new software bugs reported while in QA.
Location
Education
Work & Experience
I was hired in 2005 as a Project Coordinator, due to my product experience with Xytech software, to process billing for the Professional Services team, where I reviewed Time Cards, Order Transactions, Jobs, Bids. I also created all Programming work orders, delivered them to customers, and processed them when approved. In 2012 I moved to QA, where I was selected to be the sole tester of a new web product, which eventually became the company's Due to my product knowledge, I was promoted to the Product Management department, where I performed bug triage, created specs for new functionality, and later Features and User stories. I led two agile teams: Rapid Response and a Development team. I continued to perform bug triage, acted as internal support to the Tech Support, Professional Services and Sales departments.
I was hired to enter masters into a database, which was then Xytech Enterprise software. I soon became the manager of the vault, where I managed a small team of employees, processing incoming media assets, prepared daily work for media operators, utilized Xytech software logs and Asset history features for tracking missing assets, and prepared detailed library reports for customers.